Frequently Asked Questions

Quality

1 What material are the labels made of?
2 Will the edges Fray?
3 Is the yarn used colors fast? Do they bleed colors out?
4 Does Iron on labels stay really well?
5 How do I apply an Iron on Label?
6 Are woven labels better than printed labels? What is the difference?


Ordering

    1 How do I place the order?
    2 How does the ordering process work?
    3 Do you send samples out?
    4 How long does it take to make the labels?
    5 Is my artwork ok to convert into a woven label?
    6 What is an ideal size for a t-shirt Hem tag?
    7 How many colors can you do and what is the maximum size you can do?

    8 Do you take Rush orders?

Payment

    1 What modes of payment do you accept?
    2 When do I make the payment?
    3 How long after payment do you ship the labels?
    4 Do you offer a discount?

Shipping

    1 What is the Shipping and Handling fees on my order?
    2 What shipping service to you use?
    3 What is the delivery time after dispatch?
    4 Can I track my order?
    5 Do you ship to my country?
    6 Where do you ship the labels from?
    7 Should I expect taxes and duties?

After sales

    1 I do not receive my labels or they are lost in transit. What do I do?
    2 Can I return the order if I do not like the colors I chose or fold I opted for?
    3 I receive my order and see a mistake! What do I do?
    4 How do I refer my friends to you?

Quality

    1 What material are the labels made of?
    Our Woven Labels are made of 100% Polyester. The advantage of polyester is they do not wear out easily. It is washable up to 70°C. They will most likely outlast the life of the garment. We do have other options like Satin and Cotton.

    2 Will the edges Fray?
    The edges are heat sealed and hence they DO NOT fray.

    3 Is the yarn used colors fast? Do they bleed colors out?t
    The yarn we use is polyester and they are 100% color fast. Even with repeated wash, they will not bleed colors to your garment.

    4 Does Iron on labels stay really well?
    Yes, they are really great if you find the best setting temperature for your base material. They are  good, however with sew on labels, there is always that one extra added strength... SEAM! We can mail out sample IRON ON label if you want to test them. We have samples from our past orders.

    5 How do I apply an Iron on Label?
    Choose a spot on your garment to apply the label and place it there. Place a small piece of baking paper over label. Adjust the iron to stage 2 and / or cotton setting, NO steam! Please do not forget to follow the care instructions for your specific clothes. Place the iron on top of the baking paper for approx.20-40 seconds with small movements. After ironing please let the labels cool down for 1-2 minutes. The adhesion of the label on the clothing differs from project to project. It depends on the base material. You can try to adjust the setting if you are not satified with the result. Play around with a few labels to find the best result that suits you. Clothes with iron-on labels are washable up to 30°C.

    6 Are woven labels better than printed labels?
    What is the difference?
    They both have their own qualities. Woven labels are the most popular and widely used label. They are very durable and can handle multiple washes. They will most likely outlast the garment's life as there is no ink to wear off. The woven thread keeps the pattern in shape and readable longer than printed labels. Printed labels are very soft and great especially for baby's and children clothing. They are gentle when in contact with skin. Small minute details can be printed with great accuracy in printed labels. On the downside Sometimes a harsh laundry detergent or bleach could fade them after multiple washing. Even if the washing didn't wear them out, other factors like skin oil and regular wear and tear can destroy the printed label. Customers who purchase high-quality clothing expect their labels to last a long time and woven labels meet that expectation.

Ordering

    1 How do I place the order?
    You can use our online order form, or send us an e-mail with all the details or call us!

    2 How does the ordering process work?
    Once artwork and all the size details are provided and payment is processed, we will proceed to make a sample. It will be ready in 2-4 days and we will e-mail you a picture of the label. Once it is approved  the labels will be ready for dispatch in 5-10 days. We ship via DHL and they will deliver to you in 2-5 days.

    3 Do you send samples out?
    Yes, we send in stock samples, out for you to test the quality. After the order is placed, we send a scanned sample of your label for approval. That way, it is much faster. But if you need to see a physical sample, we can certainly send them out and it takes anywhere from 7-20 days to reach you. We ship from our factory in India. Courier service is also available for $30

    4 How long does it take to make the labels?
    We usually take 4-10 days to complete your order.

    5 Is my artwork good to convert into a woven label?
    As long as there are no shadow effect / transitional colors, we can definitely do them. If still in doubt, Send it over and we can quickly get back to you.

    6 What is an ideal size for a t-shirt Hem tag?
    Most popular size is 1" X 1". However we can adjust it a little bit, based on your specific artwork. Like, 1.25" wide X 1" high or 0.80" wide X 1" high and so on. Please send your artwork and we can make suggestions.

    7 How many colors can you do and what is the maximum size you can do?
    We can do ground plus 10 colors and the maximum size is 8 Inches.

    8 Do you take Rush orders?
    Yes, we certainly do and there is a $10-$20 fee. Please call us to check!

Payment

    1 What modes of payment do you accept?
    Paypal is our preferred payment method. We can also take Bank Wire Transfesr, Check, Money Order or Western Union.

    2 When do I make the payment?
    50% at the time of order and the balance after sample approval and prior to production. 

    3 How long after payment do you ship the labels?
    Your labels will be ready in 4-10 days after the receipt of payment.

    4 Do you offer a discount?
    Yes, we offer combined shipping discount when you place more than one order.

Shipping

    1 What is the Shipping and Handling fees on my order?
    The prices you see on our website or whatever that is quoted on your specific requirement INCLUDES the shipping charges. We have a special deal worked out with Courier companies and hence the price quoted always includes shipping charges. We do not charge anything extra.

    2 What shipping service to you use?
    We ship via DHL which offers the fastest service from India.

    3 What is the delivery time after dispatch?
    DHL takes 2-5 days. UK is roughly 2 days, USA and Canada are 3-5 day and Europe is 3-4 days.

    4 Can I track my order?
    Yes, upon request, we can get you the tracking number and you can check it online.

    5 Do you ship to my country?
    Yes, we ship worldwide.

    6 Where do you ship the labels from?
    Our factory is located in India and that is where they will be shipped from.

    7 Should I expect taxes and duties?
    With past experience most of our clients have NOT been charged duties or taxes. However when the order is large, we do not have much control and there could be some taxes. Customers are responsible for the import taxes in those situations.

After Sales

    1 I do not receive my labels or they are lost in transit. What do I do?
    Well, we are 100% responsible till the labels reach you. So if you do not receive them within 5 days of dispatch, please get in touch with us and we will make sure you get them. If they are lost in transit, we will rerun the labels within 2-4 days and will ship them again at OUR expense.

    2 Can I return the order if I do not like the colors I chose or the fold I opted for?
    We regret to say that we do not take returns nor can we exchange them. Every order we process is done on a custom basis and is specific to your requirement. So the best way is to carefully proof read the scanned sample we send you or we would be glad to send a physical sample too, upon request.

    3 I receive my order and see a mistake! What do I do?
    If the mistake is on our part, we will take full responsibility and will rerun them for you for FREE. If you have made a mistake, we can try to work out an option where we can try to help you by absorbing a little bit of cost. It will be decided on a case to case basis.

    4 How do I refer my friends to you?
    We are glad you enjoyed our service and labels. Please click on the REFER A FRIEND button. THANKS!!